Returns Policy
Return Policy
Refund
Goods that are delivered faulty or defective by Wellkart may be replaced, repaired, refunded or exchanged at Wellkart’s discretion provided Wellkart is informed in writing within three (3) days of receiving your goods. Goods are deemed to have been received in good working order and good condition following three (3) days of delivery or pickup of the good(s).
If claims are made after this period of time, goods will be repaired within a reasonable time. If the goods cannot be repaired within a reasonable time, a replacement or refund may be provided at Wellkart’s discretion. Delivery fees are non-refundable.
To qualify for a refund, you must provide your proof of purchase, a government issued proof of identification document and return your goods in the original packaging and unused condition. We shall process all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
For more information, please see our Terms & Conditions for more details.
Damage incurred during delivery
As soon as you receive your goods, please inspect your goods for any damage which may have occurred while in transit. Goods that are damaged on delivery must be reported to Wellkart within 24 hours along with supporting evidence.
Wellkart is not obliged to provide a refund, credit or replacement if goods were damaged during their assembly, installation or removal. Wellkart is not responsible for any losses arising from incorrect assembly, installation or removal.
For more information, please see our Delivery Information page for more details.
Change of mind
Wellkart is not obliged to provide a refund, credit or replacement if you have changed your mind about the product, made an incorrect choice, or failed to verify and accurately provide information when placing an order.
In the event that Wellkart, in its sole discretion, accepts a return of goods from the customer, the following conditions will apply:
- The customer will incur a restocking fee of 30% of the invoice;
- The customer will be responsible for the return shipping costs;
- The original shipping costs and credit card fees will not be refunded; and
- The goods must be returned in their original packaging.
Returns will not be accepted if goods have been assembled, installed and/or used.
For more information, please see our Terms & Conditions for more details.
