Delivery Information

Measure Before You Order

Customers are responsible for ensuring that all products ordered are suitable for use. Please check both product and packaged dimensions before ordering to ensure there is sufficient clearance to fit through all doorways, corners and pathways into the final position.

If you plan on taking your equipment up stairs or in an elevator, please make sure you have checked all clearances and weight of your equipment.

If you would like to request an exchange or return because your equipment does not fit through a doorway or clearance, this will count as a change of mind and may incur additional restocking fees and delivery charges.

For more information, please see our Return Policy for more details.

Delivery Cost

Delivery costs for each product is calculated based on the equipment’s weight, volume and destination.

To calculate standard delivery costs, please navigate to your desired product page on our website and enter your postcode into the delivery calculator.

If you are ordering multiple pieces of equipment, please contact us to see if any consolidated delivery fees are available from our couriers.

Delivery Times

Wellkart delivers throughout Australia via third-party courier companies.

Estimated delivery time frames after your order has been dispatched:

2-3 business days for Sydney, Melbourne and Brisbane metropolitan areas
3-5 business days for New South Wales
3-5 business days for Victoria
3-7 business days for Queensland
4-6 business days for South Australia
5-10 business days for Western Australia

Delivery times are estimates only and are subject to transport delays outside of our control. Please allow up to 10 business days for delivery after dispatch.

Tracking Delivery

Following dispatch of your order, you will be able to track your order via a tracking number provided in your dispatch confirmation email.

For a more accurate estimated time of arrival for your order, please enter the tracking number provided on the courier’s website or contact the courier directly. If you need any assistance, please call or email us for support.

Receiving Delivery

Deliveries take place Monday to Friday during normal business hours, excluding public holidays.

All deliveries require a signature and cannot be left unattended.

We request couriers to contact you 24 hours prior to delivery to confirm the receiver will be available on-site to collect on the date of delivery.

Standard deliveries cannot confirm an exact time of arrival on the date of delivery. If you require a specific delivery window, please let us know as additional courier charges will apply.

Please note standard deliveries via couriers are completed by a single driver and are drop-off to kerbside ground level locations or dedicated loading areas only. Deliveries will be left in place for the customer to unpack and position inside the premises.

Standard delivery does not include:

navigating any steps, stairs or lifts,
removal of packaging, pallets or crates,
installation or positioning inside your premises,
connection to services, or
removal of existing equipment

For your safety, please ensure at least two people are available on the date of delivery to assist when receiving heavy & bulky equipment.

For safe transport, your equipment may arrive on wooden pallets. To remove the pallet, you can use a household hammer to pry open the sides of the wooden pallet so the castor wheels can safely touch the ground.

Alternatively, we can enquire with third party couriers and/or removalists for an upgraded service to help you remove any wooden pallets. Please feel free to contact us if you would like to request a non-standard delivery service.

Your Responsibility

Customers are responsible for ensuring appropriate access conditions for delivery, otherwise additional charges may apply.

The first delivery attempt is included in your delivery purchase. If the delivery is unable to be completed, a futile delivery will be recorded and you will be liable for a second delivery fee.

A futile delivery may be recorded in situations such as, but not limited to:

the receiver is not present at the time of delivery,
the access conditions are not suitable for delivery via truck vehicles and requires the courier to park more than 20 metres away from the desired kerbside drop-off location,
the receiver requests the courier to navigate any steps, stairs or lifts,
the receiver requests the courier to remove packaging,
the receiver requests the courier to bring the equipment in from the kerbside or into the premises

Any futile delivery charges from our third party couriers must be paid prior to arranging subsequent delivery attempts.

Pick Up

If you would like to arrange pick up from our warehouse (whether directly or via a courier), please provide identification of the designated receiver prior to pick up. Upon arrival, please request the designated receiver to bring their identification documents and a copy of your tax invoice upon arrival.

Before arrival, please check the packaged dimensions and weight of your equipment on each product page and ensure you have an appropriate vehicle to safely collect and transport.

Warehouse staff reserve the right to refuse any vehicle that is not fit to safely transport such equipment.

All refrigeration equipment must also be transported in an upright position to maintain the validity of your warranty coverage. Please check order and packaging thoroughly before departure. All responsibility for conditions will be transferred from Wellkart to the customer at this point in time.

FAQs

Why buy from Wellkart?

At Wellkart, commercial refrigeration equipment is all we focus on.

From helping you choose the right refrigeration equipment for your business to providing rapid response support, we have always been there for our F&B entrepreneurs for the past 20 years and counting.

We prioritise high quality and reliability in everything we do.
We sell direct and share the savings with you.
We offer fast nationwide delivery and respond quickly when you need us the most.

Where is your commercial refrigeration equipment manufactured?

We only partner with an exclusive group of premium manufacturers in China to provide you peace of mind across our wide range of high quality and reliable commercial refrigeration solutions.

Our manufacturers design and assemble your refrigeration equipment in China, with core refrigeration components sourced from industry leading suppliers across Europe and the Americas.

Wellkart’s integrated partnership with each of our manufacturers allows us to maintain strict quality control while continuously seeking product innovation and development across our equipment range to meet the needs of Australian F&B entrepreneurs.

What should I consider when choosing commercial refrigeration?

Consider whether your commercial refrigeration will be generating revenue in your front-of-house, or maximising productivity in your back-of-house operations.
With upright fridges and freezers for example, this will determine whether you prioritise improving visual display of merchandise, or maintaining performance by keeping your refrigeration components away from dirt, dust and grime.
Evaluate how much space and features you will need based on your merchandising strategy, product types, sales turnover and inventory storage needs. Wellkart provides a complete range of commercial refrigeration equipment of varying sizes and configurations suited to your needs.
Identify where to position your unit for ease of access, operations and maintenance. Always ensure you have provided sufficient clearance to allow ventilation to the compressor and condenser coils. Please ensure your refrigeration unit is not fully enclosed by cabinetry, or placed directly next to cooking equipment that may create concentrated hot zones.
Please measure and check product and packaged dimensions before ordering to ensure sufficient clearance to fit through all doorways, corners and pathways into your premises.

Please Contact Us if you have any questions on which refrigeration equipment is right for your business needs.

Do you deliver throughout Australia?

Yes! Wellkart delivers throughout Australia via third-party courier companies. After your order has been dispatched, please allow for the estimated delivery times below:

2-3 business days for Sydney, Melbourne and Brisbane metropolitan areas
3-5 business days for New South Wales
3-5 business days for Victoria
3-7 business days for Queensland
4-6 business days for South Australia
5-10 business days for Western Australia

Delivery times are estimates only and are subject to transport delays outside of our control.

Following dispatch of your order, you will be able to track your order via a tracking number provided in your dispatch confirmation email.

Please measure and check product and packaged dimensions before ordering to ensure there is sufficient clearance to fit through all doorways, corners and pathways into your premises.

For more information, please see our Delivery Information page for more details.

If I purchase multiple items, can you arrange for consolidated shipping fees?

Delivery costs for each product is calculated based on the equipment’s weight, volume and destination. Delivery costs can be found on each product page and entering your postcode into the delivery calculator.

If you are ordering multiple units of equipment, please Contact Us to see if any consolidated delivery fees are available from our couriers. We will dispatch all your items in one shipment so our couriers can consolidate your delivery.

Do you provide post-sale technical support?

Wellkart is committed to providing top-notch support and service throughout your equipment’s lifespan. We maintain a comprehensive spare parts inventory for all our products, offer quick response in-house technical support, and can also connect you with our approved panel of third-party refrigeration technicians located across Australia.

As a direct-to-market supplier of commercial refrigeration equipment, if your unit breaks down, we will have the parts you need to get it back up and running again.

Please Contact Us to request maintenance or technical advice for the safe operation of your commercial refrigeration equipment.

What is your warranty policy?

Wellkart offers a standard one year (parts & labour) warranty period on our products.

We pride ourselves on the high standard of servicing and support we can provide our customers over the lifetime of your commercial refrigeration equipment. We do this by:

ensuring all equipment models have been quality control tested prior to sale;
providing nationwide coverage for warranty claims;
maintaining a comprehensive spare parts inventory for all our products;
offering quick response in-house technical support; and connecting you with our approved panel of third-party refrigeration technicians located across Australia.

To ensure your satisfaction and peace of mind, customers also have the option to purchase an additional year extended warranty (i.e. total two year parts and labour coverage) upon enquiry.

Please Contact Us if you have any questions or need further clarification regarding warranty coverage.

For more information, please see our Warranties & Repairs page for more details.

Delivery Information