Privacy Policy

Wellkart Pty Ltd (‘Wellkart’) has prepared this Privacy Policy to describe our practices regarding the collection, handling, use and disclosure of personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

“Personal information” means information we collect about an identifiable individual and includes but is not limited to:

  • an individual’s name, shipping address, email address, phone number or date of birth
  • business details such as your ABN or ACN
  • payment information including your billing address
  • credit information
  • employee record information
  • internet protocol (IP) addresses
  • location information from a mobile device (because it can reveal user activity patterns and habits)

Our business involves the storage of information and data (including personal information) that is submitted by you, or with your authority. By providing your personal information to us from time to time, you consent to our collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy.

Collecting Your Personal Information

Wellkart collects personal information from you in a variety of ways, including:

Information we receive from you:

We collect personal information directly from you, including when you telephone or email us, complete our forms (including our physical or online forms, credit applications, service and purchase orders), use our website, or provide any other information in connection with your use of our goods or services.

Information we collect automatically:

We may collect personal information about you automatically when you visit our websites such as your location information (if enabled), IP address, and device type. Some of this information may be collected using cookies and similar tracking technologies.

We collect all this information in order to:

  • compile and analyse statistics about the use of this website;
  • provide analysis or valuable information so we can improve our services and communications;
  • improve the functionality and user-friendliness of this website;
  • provide and maintain this website;
  • monitor the usage of this website;
  • allow you to participate in interactive features;
  • detect, prevent, and address technical issues.

Information from third party sources:

We may also collect information about you from third parties, including marketing partners who provide us with information about potential customers of our services, or financing partners in the course of verifying your credit information. We may also collect or obtain your personal information that you manifestly choose to make public, including via online channels such as social media.

Using and Disclosing Your Personal Information

We respect your privacy at all times. Any personal information that we collect about you may be used and disclosed by us in order to provide you with the services that you have requested, or to enable us to carry out our business as suppliers of product(s) you have requested, including but not limited to:

  • verifying your identity and perform credit checks;
  • collecting payment from you (including credit card payment processing);
  • providing our goods and services and to improve those offerings from time to time;
  • notifying you of new or updated goods or services;
  • carrying out marketing in connection with goods or services (including analysis and profiling);
  • addressing any technical support issues or other issues relating to the goods or services;
  • complying with all laws and regulations in applicable jurisdictions;
  • communicating with you; and
  • for any purposes authorised by the Applicable Privacy Laws.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our goods and/or services.

We may also use your personal information to provide you with information about other goods and/or services offered by us. By subscribing to emails and/or text communications, or otherwise providing your name, email address and/or mobile number, you consent to receiving emails and/or texts which promote and market our products and services from time to time. If you would prefer not to receive promotional or other material from us, please do not subscribe to our newsletter or request us to remove you from emails and/or text communications.

We may also display personal testimonials of satisfied customers on this website in addition to other endorsements. With your consent we may post your
testimonial along with your name. If you wish to update or delete your testimonial, please Contact Us directly.

Our website may contain links to other websites that are not under our control. We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

Wellkart does not store or directly handle any financial information relating to payments or credit payments. All payments are directly dealt and processed by third-party financial institutions who are separate from Wellkart and our website.

We do not engage in unsolicited telephone or email marketing. If you are contacted by telephone by an individual or organisation claiming to represent Wellkart – do not purchase from the organisation as we have a strict policy against unsolicited telephone marketing.

Accessing and Correcting Your Personal Information

The Applicable Privacy Laws give you the right to access and/or correct personal information held by us. Your information is held securely and will not be disclosed to any other person or organisation unless authorised by you.

You can log in anytime and go to your personal user profile account section of the website to access or update your personal information, or Contact Us directly for any assistance.

We will deal with all requests for access to personal information within a reasonable time. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Securing and Storing Your Personal Information

Wellkart is committed to ensuring that the information you provide to us is secure and confidential. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.

It is your responsibility to keep any login details, password and security questions in respect of our business with you safe and secure. You should notify us as soon as possible if you become aware of any unauthorised use of your login details, password or security questions, and immediately change that security information promptly.

Changes To Our Privacy Policy

We may amend, vary or update this Privacy Policy from time to time. Any changes will be in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Any changes to our policy will be made on our website and all changes will be effective immediately upon our posting of the modifications on our website. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, handle, use and disclose your personal information.