Warranty & Repairs

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Warranty & Repairs

Warranty

Wellkart prides itself on the high standard of servicing and support we can provide our customers over the lifetime of your commercial refrigeration equipment. We do this by:

  • Ensuring all equipment models have been quality control tested prior to sale;
  • Providing nationwide coverage for warranty claims;
  • Maintaining a comprehensive spare parts inventory for all our products;
  • Offering quick response in-house technical support; and
  • Connecting you with our approved panel of third-party refrigeration technicians located across Australia.

Wellkart offers a standard one year warranty (parts & labour) period on all our products. We also offer an optional extended warranty programme for an additional year at the time of purchase (i.e. two year parts & labour warranty). Please Contact Us at the time of purchase if you wish to purchase extended warranty coverage.

If mechanical, refrigeration and/or electrical components are found to have defects and/or faults from the date of your invoice to the end of the warranty period, Wellkart will replace or repair your equipment (at its option) without charge.

To ensure your warranty remains valid during the warranty period, please ensure your refrigeration equipment is:

  • Placed in a well-ventilated area;
  • Positioned at least 100mm distance from walls, ceilings and other equipment;
  • Not placed directly next to cooking equipment which can create concentrated hot zones;
  • Not exposed to conditions exceeding the rated ambient temperature and relative humidity levels of the unit; and
  • Maintained monthly by cleaning the condensing unit and filter to remove excess dirt, dust and grime.

For more information on the conditions of our warranty, please see our Terms & Conditions  for more details.

Warranty & Repairs Claim Process

If you wish to make a warranty and/or repair claim, please follow the steps below:

  • 1) Have your tax invoice, unit model number and unit serial number ready. This information allows us to determine if your unit is still covered by our warranty.
    The model and serial number can be found on the compliance plate located on the inside or at the back of your unit.
  • 2) Please Contact Us either over the phone or via email and describe the issue you are currently experiencing. To help diagnose the problem quickly, please
    provide as much information as possible including photos and/or videos.
  • 3) If we cannot help resolve your issue via email or over the phone, then depending on the warranty coverage, we will either schedule a technician to attend
    to your equipment or provide you with details of a local technician who can assist you.

Prior to lodging a claim, please ensure you have read the troubleshooting guide included in your equipment user manual. Please note that if a technician finds that the machine is operating correctly and has not been maintained or used in accordance with the equipment user manual, the technician service fee may be issued to you (including products within their warranty period).

Common Troubleshooting Areas:

  • Condenser filters dirty: Refrigerator and freezer units of all types must have condenser filters cleaned regularly to maintain consistent temperatures.
  • Excess condensation: Water accumulated by condensation is a natural byproduct of the refrigeration process combined with environmental factors. Our refrigeration units are designed to naturally evaporate condensation build up. Excess condensation may be caused by exposure to humid environments above the relative humidity level and/or storage of ingredients and contents that are not fully enclosed and have a high moisture content.
  • Power not turning on: Make sure the power cord has not been damaged. Check power is available at the power point by connecting another appliance that is working to the power point.
  • Overheating compressor: Ensure you have provided sufficient clearance to allow ventilation to the compressor and condenser coils. Please ensure your refrigeration unit is not fully enclosed by cabinetry, other equipment or placed directly next to cooking equipment that may create concentrated hot zones

Please Contact Us over the phone or via email and our in-house technical support team will guide you through the next steps to help you resolve the issue as quickly as possible.

FAQs

At Wellkart, commercial refrigeration equipment is all we focus on.

From helping you choose the right refrigeration equipment for your business to providing rapid response support, we have always been there for our F&B entrepreneurs for the past 20 years and counting.

We prioritise high quality and reliability in everything we do.
We sell direct and share the savings with you.
We offer fast nationwide delivery and respond quickly when you need us the most.

We only partner with an exclusive group of premium manufacturers in China to provide you peace of mind across our wide range of high quality and reliable commercial refrigeration solutions.

Our manufacturers design and assemble your refrigeration equipment in China, with core refrigeration components sourced from industry leading suppliers across Europe and the Americas.

Wellkart’s integrated partnership with each of our manufacturers allows us to maintain strict quality control while continuously seeking product innovation and development across our equipment range to meet the needs of Australian F&B entrepreneurs.

  1. Consider whether your commercial refrigeration will be generating revenue in your front-of-house, or maximising productivity in your back-of-house operations.
  2. With upright fridges and freezers for example, this will determine whether you prioritise improving visual display of merchandise, or maintaining performance by keeping your refrigeration components away from dirt, dust and grime.
  3. Evaluate how much space and features you will need based on your merchandising strategy, product types, sales turnover and inventory storage needs. Wellkart provides a complete range of commercial refrigeration equipment of varying sizes and configurations suited to your needs.
  4. Identify where to position your unit for ease of access, operations and maintenance. Always ensure you have provided sufficient clearance to allow ventilation to the compressor and condenser coils. Please ensure your refrigeration unit is not fully enclosed by cabinetry, or placed directly next to cooking equipment that may create concentrated hot zones.
  5. Please measure and check product and packaged dimensions before ordering to ensure sufficient clearance to fit through all doorways, corners and pathways into your premises.

Please Contact Us if you have any questions on which refrigeration equipment is right for your business needs.

Yes! Wellkart delivers throughout Australia via third-party courier companies.   After your order has been dispatched, please allow for the estimated delivery times below:

  • 2-3 business days for Sydney, Melbourne and Brisbane metropolitan areas
  • 3-5 business days for New South Wales
  • 3-5 business days for Victoria
  • 3-7 business days for Queensland
  • 4-6 business days for South Australia
  • 5-10 business days for Western Australia

Delivery times are estimates only and are subject to transport delays outside of our control.

Following dispatch of your order, you will be able to track your order via a tracking number provided in your dispatch confirmation email.

Please measure and check product and packaged dimensions before ordering to ensure there is sufficient clearance to fit through all doorways, corners and pathways into your premises.

For more information, please see our Delivery Information page for more details.

Delivery costs for each product is calculated based on the equipment’s weight, volume and destination. Delivery costs can be found on each product page and entering your postcode into the delivery calculator.

If you are ordering multiple units of equipment, please Contact Us to see if any consolidated delivery fees are available from our couriers. We will dispatch all your items in one shipment so our couriers can consolidate your delivery.

Wellkart is committed to providing top-notch support and service throughout your equipment’s lifespan. We maintain a comprehensive spare parts inventory for all our products, offer quick response in-house technical support, and can also connect you with our approved panel of third-party refrigeration technicians located across Australia.

As a direct-to-market supplier of commercial refrigeration equipment, if your unit breaks down, we will have the parts you need to get it back up and running again.

Please Contact Us to request maintenance or technical advice for the safe operation of your commercial refrigeration equipment.

Wellkart offers a standard one year (parts & labour) warranty period on our products.

We pride ourselves on the high standard of servicing and support we can provide our customers over the lifetime of your commercial refrigeration equipment. We do this by:

  • ensuring all equipment models have been quality control tested prior to sale;
  • providing nationwide coverage for warranty claims;
  • maintaining a comprehensive spare parts inventory for all our products;
  • offering quick response in-house technical support; and connecting you with our approved panel of third-party refrigeration technicians located across Australia.

To ensure your satisfaction and peace of mind, customers also have the option to purchase an additional year extended warranty (i.e. total two year parts and labour coverage) upon enquiry.

Please Contact Us if you have any questions or need further clarification regarding warranty coverage.

For more information, please see our Warranties & Repairs page for more details.

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